General terms and conditions of business

1. Scope

1.1. This website (the "Site") and all associated mobile applications (collectively, the "Services") are operated by HELDENKINDER. 1.2. By using the Site and the services provided, you agree to these terms and conditions ("Terms"). If you do not agree to the Terms, you may not use the Site or the Services. 1.3. You represent that you are of legal age and have the legal authority to enter into binding agreements. Minors may use the Services only with the consent of their parents or legal guardians.


2. Booking, cancellation and participation in courses

2.1. Booking appointments

  • You can book appointments for our services via the website or by email. By booking, you agree to appear at the specified location at the agreed time and pay the stated price using the agreed payment method.
  • Before completing the booking, all selected services, dates, and the total price will be displayed in a summary. You only submit a binding booking order by clicking the "Book Now" button (after agreeing to the terms and conditions).
  • After we receive your booking, you will receive an automatic confirmation of receipt by email, confirming receipt of your booking order – however, this does not constitute acceptance of the order.
  • By booking, you also agree to comply with the applicable house rules and regulations.


2.2. Booking confirmation

  • The legally binding contract for the booking is only concluded through our confirmation email or an individual appointment.
  • For group offers (e.g. courses or workshops), places are allocated after all bookings have been received.
  • We reserve the right not to accept your booking request in individual cases.


2.3. Payment terms

  • The fees for the booked services are always due in advance.
  • Payment is made exclusively via PayPal, credit card, Apple Pay or Google Pay.
  • By using these services, you automatically accept their respective terms of use.


2.4. Cancellation of individual appointments

  • If you are unable to attend an agreed appointment, you must cancel it in writing (by email or telephone) at least 24 hours before the appointment.
  • If the cancellation is not made within the deadline, the full amount will be due.


2.5. Cancellation of group offers

  • A booked group offer can be cancelled free of charge up to 14 days before the start of the offer.
  • For cancellations 7 days or less before the start of the offer, a cancellation fee of 80% of the offer fee will apply.
  • If a cancellation is not made at all or only after the offer has started, the full amount will be charged.
  • You have the option of nominating a substitute participant. If your place can be filled by another participant before the start of the course, the course fee will be refunded.
  • We reserve the right to cancel group courses (e.g., if the minimum number of participants is not reached). In this case, any payments already made will be fully refunded.


2.6. Participation in group activities

  • After booking confirmation, you are entitled to participate in the offer you have booked. This right may not be transferred to third parties.
  • Appointments not attended (e.g. due to illness) will not be refunded.
  • If an appointment is cancelled by the course instructor, an alternative date will be offered.
  • By participating, you agree to comply with the applicable house rules and regulations. In the event of violations, we reserve the right to exclude you from participation.
  • For activities involving athletic content, appropriate fitness is assumed. If you have any limitations, please inform the course instructor in advance.



3. Liability

3.1. Liability for damages that occur while participating in our services is generally excluded. This also includes the loss of personal belongings. 3.2. Excluded from this exclusion of liability are damages caused intentionally or through gross negligence by our staff. 3.3. When participating in the services, liability generally lies solely with you or – in the case of minors – with your legal guardians. 3.4. You as the participant or your legal guardians are liable for any willful damage to course materials or equipment. 4. Storage of payment details 4.1. As a registered user, you have the option of saving a preferred payment method. 4.2. Storage is carried out in accordance with applicable industry standards (e.g. PCI, DSS) and you can identify your stored card using the last four digits. 5. Vouchers, gift cards and special offers 5.1. From time to time we offer vouchers, gift cards, discounts or other special offers (“Offers”). 5.2. These offers are only valid for the specified period and may not be transferred, modified, sold, or reproduced without our express written consent. 6. Member Account 6.1. To access certain areas and functions of the Site, you must create a member account. All information must be complete and accurate. 6.2. If third parties gain access to your member account, all resulting actions will be deemed to have been carried out by you. Please keep your login details safe. 6.3. You also have the option of registering via third-party platforms (e.g., social network accounts). 6.4. If you violate these terms and conditions, we reserve the right to temporarily or permanently block or terminate your member account. 6.5. At your request, you can stop using your member account and request that it be deleted. 7. Permitted Use 7.1. Our services are available to you for informational purposes and solely for private, non-commercial use. 7.2. You agree to comply with all applicable laws and these Terms. 7.3. Without our express consent, you are specifically prohibited from: using the Services for illegal or fraudulent purposes, violating the rights of third parties (such as copyright or trademark rights), tampering with the security features of the Services, falsifying or tampering with content, distributing unsolicited advertising or spam, transmitting malicious software (e.g., viruses, Trojans), using automated data collection methods, restricting other users from using the Services, or using the Services for commercial purposes without our written consent. 7.4. You agree to fully cooperate with us in the investigation of any violations of these Terms. 8. Intellectual Property 8.1. All content, text, images, software, and other materials provided as part of the Services are the property of HELDENKINDER or licensed to us by third parties. 8.2. By using the services, you do not acquire any rights to our intellectual property, except as expressly granted here. 8.3. If the booked services require the use of digital content (e.g., music or videos), you will be granted the corresponding usage rights as part of the booking. 9. Exclusion of Warranty 9.1. The services and all information and content provided are made available without any guarantee of error-freeness, availability, or suitability for a particular purpose. 9.2. We do not guarantee that the services will be accessible without interruption or error. 9.3. For additional services booked by you, the warranty provisions agreed therein apply. 10. Indemnity 10.1. You agree to indemnify HELDENKINDER from all claims, damages, costs, and expenses resulting from your use of the services or a breach of these terms and conditions. 10.2. This also includes any claims from third parties. 11. Limitation of Liability 11.1. Our liability is generally limited to cases of intent and gross negligence. In the event of slightly negligent breaches of essential contractual obligations (so-called cardinal obligations), we are only liable for paid services. 11.2. This limitation applies to contractual and non-contractual claims and to damages before the conclusion of the contract (culpa in contrahendo). 12. Changes to the terms and conditions and discontinuation of services 12.1. We reserve the right to change these terms and conditions at any time. The new terms and conditions apply to all new bookings from the time of publication. 12.2. For ongoing services, we take your legitimate interests into account in the event of changes. 12.3. You will be informed of changes to the terms and conditions in a timely manner. If you object within two months of notification, you have a special right of termination that takes effect when the changes come into force. 12.4. We also reserve the right to discontinue the services, individual functions, or access to them, in whole or in part, at any time. 13. Links to third-party websites 13.1. Our services may contain links to third-party websites. We assume no responsibility for their content. 13.2. These links are for informational purposes only and do not constitute an endorsement of the linked content or operators. 14. Applicable Law 14.1. These terms and conditions are governed by the laws of the Federal Republic of Germany, excluding its conflict of law provisions. 14.2. Disputes shall be subject to the exclusive jurisdiction of the courts. The European Commission offers a platform for online dispute resolution, where you can find further information. Please note that we are not obligated to participate in alternative dispute resolution procedures. 15. Final Provisions 15.1. Should individual provisions of these terms and conditions be invalid in whole or in part, this will not affect the validity of the remaining provisions. 15.2. The headings are for informational purposes only and have no legal relevance. 15.3. You may not assign your contractual rights or obligations to third parties without our written consent. 15.4. These Terms constitute the entire agreement between you and HELDENKINDER regarding your use of the Services and supersede all prior oral or written communications. 16. Contact 16.1. If you have any questions or further concerns, you can contact us by email at kontakt@heldenkinder.net. 16.2. Further contact information can be found on our website.